The Role of the Employee Experience Manager in a Modern Workplace

The Role of the Employee Experience Manager in a Modern Workplace

The Role of the Employee Experience Manager in a Moderne Workplace

Employee Experience Academy Dec 23, 2022   •   3 min read

With the rise of technology and globalization, the way we work has changed dramatically. The modern workplace has become more competitive than ever before. It means that there are more demands on employees and employers alike to meet these demands.

The role of the Employee Experience Manager in a modern workplace is to help organizations adapt to this new reality by improving their EPM (Enterprise Performance Management) system which is beneficial for employees and employers.

What is Employee Experience?  

Employee Experience refers to the overall experience that an employee has while working for an organization. It includes aspects such as work environment, culture, leadership, job satisfaction, and career development opportunities.

This role is important because it has a direct impact on employee retention and recruiting new talent. And since research shows that most people spend roughly 90% of their time at work, it's also vital for productivity, morale, and performance in general.

What is Employee Experience Manager?

The Employee Experience Manager is responsible for ensuring that employees are satisfied with their jobs and happy at work, but what does that mean?

  • Make sure employees have what they need to perform well every day (for example, computers or books)
  • Identify any issues affecting employee engagement and resolve them as quickly as possible (for example, by fixing broken equipment or resolving disputes between coworkers)
  • Identify areas where improvements could be activated so that workers feel better supported by the company they work for than they do now.

Employee Experience Managers must consider all aspects (values, belonging, recognition, leadership…) of an organization's culture when making decisions about improving the workplace environment.

What are the missions of an Employee Experience Manager?

Employee Experience Manager have a few primary missions:

  • Create a positive and productive work environment: The best Employee Experience Managers know that happy employees are productive employees. They take steps to help their staff find purpose, meaning, and tools for success by creating an environment that allows everyone to thrive.
  • Help employees find their purpose at work: Connecting people with projects they're passionate about, an employee experience manager inspires employees to be at their best every day while also making sure they feel valued.
  • Create a positive company culture: When people feel good about where they work, they want to share that feeling with others. It's about making sure that every day at your company is enjoyable for everyone involved.

Why is Employee Experience Manager essential in a Modern Workplace?

According to a report from Deloitte, Human Capital Management (HCM) will be one of the top five most important functions for businesses in 2020. With an increasingly competitive job market, companies are looking for ways to attract and retain top talent. This has increased focus on employee experience as a key differentiator between employers in industries like healthcare, financial services, and retail.

Employee Experience Manager In a Modern Workplace
Employee Experience Manager In a Modern Workplace

Employee Experience is also essential for improving revenue and customer experience. Employees who feel valued by their employer are more likely to be engaged at work—which can lead to better performance or improved productivity—and they're also more likely to recommend their employer's products or services to others outside of work hours.

How Digital Software can improve your Employee Experience Management?

One of the most effective ways to improve Employee Experience Management is to integrate a digital software solution into your organization’s process.

For example, Clevy On Demand Employee Portal can improve retention and performance coaching, leading to higher levels of employee engagement and performance.

By integrating an Employee Experience Management Software, you will be able to:

  • Provide feedback on the overall quality of your employees' experiences with your company (including their interactions with HR, training programs, onboarding processes, and more). This can help you identify potential issues before they become problems for employees.
  • Give managers real-time access to information about their teams: They can make better decisions about scheduling meetings or making changes that improve productivity across departments when needed (for example).
  • These also give supervisors tools like performance evaluations that allow them to track how each employee is progressing toward meeting goals or exceeding expectations. Indeed they provide regular feedback throughout each year-long period instead of just once per year—giving managers more time throughout the year rather than waiting until end-of-year reviews are due!


The demand for skilled and experienced managers will only increase as the job market continues to evolve. You can build a successful career as an Employee Experience Manager with the right training and education.

The job requires creativity and empathy for people’s needs, which means it requires someone with strong communication skills who can lead by example when interacting with employees at all levels within an organization.