What is employee experience

What is Employee Experience?

Employee Experience Academy Feb 9, 2023   •   3 min read


Employee experience is a term that describes the emotional state of an employee in relation to their workplace. It includes an employee's feelings about their workplace, managers, co-workers, and position.

The goal of any business is to create and maintain happy employees who feel valued for their contributions to the company and enjoy coming to work each day. If you want to keep your people happy, it's essential that you understand what makes them tick—and what could drive them away from your organization.

Employee experience is about making sure your employees feel heard, supported, and engaged at all times

Employee experience is a term that refers to the way employees feel about their work environment and how they're treated by management. It differs from employee engagement in that engagement is based on an individual's motivation to participate in any given activity, whereas employee experience encompasses more of the whole picture. It includes the workplace atmosphere, interactions with coworkers and managers, and other factors beyond just whether someone feels motivated to do their job.

Employee Experience

Employee experience also differs from employee satisfaction because it has to do with feeling connected and supported at work as well as being able to find meaning or fulfillment there—two things that are key parts of having a good career but not necessarily what makes you satisfied with your job on any given day.

The importance of creating a positive employee experience cannot be overstated: when employees feel valued for their contributions (both big ones like completing projects on time or small ones like answering questions), they're happier at work; when they feel supported by their managers in achieving personal goals such as reaching milestones or receiving promotions; and when they can trust management will act ethically toward them (and not just themselves).

Employee experience is a combination of culture and technology

Employee experience is the combination of culture and technology. Culture is the mindset of your team, and how they think about their work. Technology is what tools you use to get things done. When you bring together these two pieces—culture and technology—you build an employee experience that creates value for both employees and customers.

Employee experience is a combination of culture and technology

This brings us back to why employee experience matters: it affects how much value an organization creates for customers. The more a company will succeed in making their employees engaged and satisfied, the better the service of their employees to the customers in the end.

To create a positive employee experience, you need to make sure no one of your employee's questions remains unanswered

To create a positive employee experience, you need an integrated platform that streamlines workflows and helps your teams handle your employees' requests. This means your employees will be able to get the information they need faster and more easily than ever before, and they are never in a situation where they have an issue or need something and no one is there to help them or answer them. Hence the importance of investing in your support functions, and support tools, especially HR and IT.

By feeling supported at all times, your employees will be much more engaged, and you will highly improve your employee experience.


Employee experience is an important element of a company’s success. It impacts the ability to recruit, retain and develop employees—all crucial aspects of a business’s future growth. If you want your company to compete in the marketplace, you need people who love what they do.

The best way to accomplish this is by providing them with excellent experiences in their jobs: experiences that are fun, and fulfilling and make them feel valued as human beings. In addition to investing in your culture, you need to invest in the right tool to make sure all of their questions have an answered, making them feel heard, supported and engaged, at all times.