The Employee Experience Landscape
How does the rise of Employee Experience is changing the way we work?
The Employee Experience Landscape has become all the rage in 2022, and it's great news! At Clevy, we believe that the more people are talking about and thinking about Employee Experience, the better. Employees are now more connected than ever before, and they have access to a wealth of information that can help them make informed decisions about their careers.
This means that companies must demonstrate why their employees should stay with them or choose them over other options. Increasingly this means creating an environment where people feel valued, engaged, and listened to, which sometimes means rethinking how we work together as a company and which tools we use to support it.
From Ticketing Software, HRIS and HCM to Employee Experience Platform
Ticketing tools don't just do ticketing anymore (e.g., Zendesk, Service Now,...). Concurrently, HRIS and HCM are starting to offer requests and case management features to their customers. These features are actually very close to... Ticketing!
They are all converging towards the same goal. Better serve their employees by focusing on the most important thing in the Employee Experience: Make sure every Employee with a question or issue is heard, helped, and supported in the best and quickest way possible.
All that while leveraging interactions and data to ensure a delightful and personalized experience, unified and connected throughout the vast application ecosystem of the company.
What to consider while selecting an Employee Experience Platform?
An Employee Experience Platform is a set of tools that allow organizations to understand their employees better, improve engagement, streamline workflows and gain competitive advantage by leveraging data from internal sources (e.g., HR systems) to answer their requests and needs better.
While looking for an Employee Experience Platform, companies should ask themselves a few questions:
- Is that software oriented towards solving the queries and issues of my employees?
- Does that software connects with the rest of my Application Ecosystem to:
- Unify my Employees' access to all my HR and internal applications
- Let me leverage those applications data to help support teams deliver contextualized support to employees - Unify my Employees' access to all my HR and internal applications
- Let me leverage those applications data to help support teams deliver contextualized support to employees
- Does that software let me engage with my employees at scale? (surveys and forms are a fine way to take the pulse of employees and get structured data and feedback)
- Is that software easy to use by my Support functions and user-friendly? (disengaged support teams will have a dreadful impact on your Employee Experience)
- Is it Automation-based and Intelligent to help me prioritize tasks and save time on more value-added interactions with my employees?
If all of those answers are YES, then the solution should be considered, provided two other variables to take into consideration: the price and the time-to-value. Is that solution flexible in pricing and adapting to my size and needs? And how long will it take before I can get actual value out of it in my organization?
Most Employee Experience Platforms today have a free trial; it's a great way to check their value before actually making an investment!
Try Clevy's OnDemand for free today, our Automation-based Employee Experience Platform, or compare different software providers on our website.
Conclusion
The rise of Employee Experience platforms has led to the evolution of how companies view their employees. While once companies were simply concerned with recruiting and retaining talent, now they are looking for ways to ensure their employees are heard, supported, and engaged.
