Customer Story 7#: FEI - Education

Adele and Cybele: How the ministry of education offered enriched guidance to an international audience

Clevy OnDemand takes care of all level 1 questions on the diploma recognition subject. We can now focus on higher-value questions.

Laurence Sauvageot, Digital Projects, FEI

Available on the national website for international students, Cybele handles a massive number of daily questions. To reach the high-performance rate of 72%, Clevy carried out preparative work collecting and processing recurring questions from an email base. The result aligns with the objectives and allows us to offer a quality service to end-users. Information on file processing and diploma recognition are thus accessible to a wide range of users.

With a significant knowledge base concerning many countries, the Adele platform is also a powerful public tool for accessing information about language assistant professions.

To assist candidates in completing their applications, Adele must provide a rapid and precise answer to avoid searching for information on the entire website. Like Cybele, Adele allows administrators to save a considerable amount of time: the questions taken care of by Clevy OnDemand are entirely automated.

Main features of Cybele and Adele:

• Extended coverage of previous user questions to cover all enquiries about countries, qualifications and job opportunities
• High accuracy rate to ensure accessible and valuable information