How Danone delights new employees during the onboarding process

Customer Story #6: Danone - Food Products Corporation

Customer Stories Sep 23, 2022   •   1 min read

How a multinational food-products corporation delights new employees during the onboarding process

People facing a new work environment, a new culture, and sometimes even a different country, need special attention from us. That’s why we decided to create WellDan, to Welcome Well our new Danoners.

Magali Laurent / Ruthagathe - Digital Projects, Danone

4000 avoided emails
66% Automated Answers Rate
6,2 questions asked per user

In addition to being efficient and effective, an onboarding tool must fit the company's culture. Danone's WellDan combines these three qualities and facilitates the integration of new employees at Danone's headquarters. WellDan was developed by a team from several divisions (HR, IT, Training, ...) in order to provide employees with a large amount of information.

To be available wherever employees are, WellDan was deployed on the company's communication channels, including Workchat, Danone's corporate social network. It currently displays advanced features such as broadcasts, welcome carousels, and satisfaction questionnaires to provide employees with an enriched onboarding experience.

Launched in 2020, WellDan has seen a steady increase in the number of questions asked per employee. It reveals the growing desire of employees to be supported during their first days/weeks/months. WellDan is achieving its objectives and is set to see its use increase as new HR projects are developed.

WellDan HR project

WellDan’s main features:

  • Broad coverage of HR issues: 802 knowledge items divided into 7 main categories
  • +10k broadcasts were launched to feed information directly to employees97% user satisfaction within the conversational questionnaire at the end of the interaction